On occasion, we receive complaints about neighbours, typically concerning excessive noise, parking or disposing of refuse inappropriately. We endeavour to look at such complaints impartially and objectively. If we consider the complaint serious we will write to the lessee (who remains responsible for the actions of any sub-tenant).

If the complaints continue we may ultimately go to the Courts, but since they are unwilling to intervene in trivial matters or where claims cannot be substantiated, it is important that complaining lessees provide a file of evidence. This might be in the form of photographs or, in the case of excessive noise, a diary of when it occurred. If you are making a serious complaint, try to get other lessees to support it, and be prepared to give evidence in court.