Careers at Gateway

Gateway is a leading property services company, offering expert solutions in property management, sales and lettings, conveyancing, mortgage advice, insurance, facilities management, surveying, and energy management.

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

As a Customer Services Administrator, you will:

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3rd party contractors
• Arrange maintenance visits
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

We are looking for individuals with:

• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required

What you need:

• Previous customer service experience
• Qualifications equivalent to GCSE level 4 or above in English and Maths

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individual with cleaning experience to join our friendly team in a part-time capacity.

The Job

You will be responsible for the highest standards of cleaning at a flagship mixed-use development in Peterborough. Your responsibilities will include:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)

Job Location: Peterborough (on-site)
Hours: 15 hours per week over 3 days
Annual leave: 20 days plus bank holidays (pro-rota for part-time employees)
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

Due to unprecedented new business success, we have an exciting opportunity for an Estate Manager to join our growing team and oversee a prestigious mixed-use development in Islington, London.

The Person

You will be a people person aligned to the Gateway brand.  You will be a great communicator with a track record of delivering the best client and customer experience possible.  Promoting the brand and creating new opportunities will come as second nature to you.

The Job

You will be a champion of high standards in client management, property oversight, and operational excellence. This role requires a commitment to exceptional customer service and a thorough understanding of leasehold management. 

Key responsibilities include:

• Delivering excellent customer service to clients and residents.
• Managing relationships with contractors and on-site staff to ensure efficient operations.
• Conducting weekly Health and Safety site visits to maintain site safety and compliance.
• Overseeing and managing M&E (Mechanical & Electrical) systems with knowledge and precision.
• Taking utility readings monthly as part of regular site audits.
• Utilising emergency management skills to address urgent issues promptly.
• Performing commercial management functions (desirable).
• Maintaining high organisational standards to prioritise tasks and manage responsibilities effectively.

What You Need

• Minimum 2 years’ of experience in Block Property Management
• TP1 or equivalent qualification (preferred)
• A full, clean driving license
• Proven customer service skills and ability to manage on-site teams effectively.
• Familiarity with M&E systems and site audit requirements.
• Strong knowledge of the Fire Safety Act, particularly for high-rise buildings.

Job location:   Islington, London (on-site)
Hours:              37.5 hours per week shift pattern covering Monday to Saturday
Annual leave:   23 days plus bank holidays
Extras:             Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in Leeds and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)

Job Location: Leeds, West Yorkshire
Hours: Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for an experienced Lettings Negotiator to join our increasingly busy team at our office in Southend-on-Sea.

The Person
You will be a people person aligned to the Gateway brand.  You will be a great communicator with a track record of delivering the best client and customer experience possible.  Promoting the brand and creating new opportunities will come as second nature to you.

The Job
You will oversee all aspects of the lettings process, delivering outstanding customer service to clients and tenants, securing property valuations, conducting inspections, reporting maintenance issues, and maintaining accurate database records.

Reporting to the Lettings Manager, your responsibilities will include:

• Property inspections
• Liaising with and updating landlords regularly
• Property valuations prior to marketing
• Offer negotiation
• Cross-selling the company’s other services
• Ensuring the company’s adherence to all relevant legislation
• Property auditing and compliance, including gas safety, portable appliance testing and smoke detectors
• Overseeing all aspects of a new tenancy, including document preparation, referencing, check in/out, and receipt of all necessary funds
• Assistance with any maintenance issues that arise

What We Are Looking For

• Well-presented with excellent interpersonal and communication skills
• Great negotiation skills
• Confidence in your abilities
• Flexibility in your role as some overnight stays may be required for properties further afield

What You Need

• 2 years’ experience as a Sales Negotiator
• A full, clean driving license 

Job location:   Southend-on-Sea, Essex
Hours:              37.5 hours, Monday to Saturday
Salary:             Competitive with an annual review
Annual leave:   23 days plus bank holidays
Extras:             Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

We are searching for a confident and reliable Security Officer to join our growing on-site team at a prestigious residential development in Islington, London. 

The Person

You will be a people person aligned to the Gateway brand.  You will be a great communicator with a track record of delivering the best client and customer experience possible.  Promoting the brand and creating new opportunities will come as second nature to you.

The Job

We are looking for a Security Officer to protect our residents, staff, and visitors while maintaining a safe and professional environment at a large apartment complex in Islington.

Your role will include:

• Being the friendly, professional face of Gateway by greeting visitors, answering enquiries, and handling reception duties.
• Monitoring access, patrolling the site, and keeping detailed incident logs.
• Responding to alarms, emergencies, and incidents with calm efficiency.
• Safeguarding sensitive information and representing our clients with integrity.

What You Need

• Experience in a security-related and/or customer-facing role
• SIA license – essential
• First Aid certification – a bonus
• Strong communication, observation, and problem-solving skills
• Reliability, professionalism, and a positive, proactive attitude

What We Offer

• A competitive wage
• 20 days’ holiday (plus bank holidays)
• Company pension plan
• Employee membership programmes & referral incentives
• Seasonal company events
• Training and sponsorship for relevant qualifications

Job Location: Residential development in Islington, London

Hours: 7pm to 7am shift pattern – 4 days on, 4 days off

We are looking for a skilled Maintenance Operative to carry out general maintenance and repairs across residential developments in the South East, including London. This role involves a variety of tasks to ensure our properties remain safe, functional, and well-maintained.

Key Responsibilities

• Conducting minor electrical repairs (e.g., changing light fittings, replacing sockets)
• Basic plumbing tasks such as fixing leaks and unblocking drains
• General carpentry, including repairing doors, locks, and skirting boards
• Painting and decorating communal areas as needed
• Basic plastering and filling cracks or holes in walls
• Carrying out general repairs and upkeep of the buildings
• Inspecting and troubleshooting maintenance issues proactively
• Ensuring all work is completed in accordance with health and safety guidelines

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Ability to work independently and as part of a team
• Willing to regularly work at weekends when required
• Professional and friendly approach at all times
• Adherence to health and safety procedures
• Initiative in identifying and addressing maintenance issues
• Physically fit and capable of carrying out manual tasks
• Full, clean driving licence (essential for the role)

Experience & Qualifications

• Previous experience in maintenance, handyman work, or a similar role (preferred)
• Basic knowledge of electrical, plumbing, and carpentry repairs
• Driving Licence: Required

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Job Location: On the road

Hours: 42.5 hours per week, worked across five days within a seven-day period. 

Annual leave: 20 days plus bank holidays

Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we’re looking for a Purchase Ledger Supervisor to lead our Purchase Ledger team at our office in Southend-on-Sea. This role is central to keeping our finance operations running smoothly and presents a great opportunity to step into a position of responsibility within a fast-moving business.

The Person

You will be a people person aligned to the Gateway brand.  You will be a great communicator with a track record of delivering the best client and customer experience possible.  Promoting the brand and creating new opportunities will come as second nature to you.

The Job

As Purchase Ledger Supervisor, you will:

• Supervise and support your team, ensuring work is completed accurately and on time
• Handle escalated queries and complex issues with confidence
• Liaise regularly with the Department Manager on performance and process improvements
• Oversee invoice processing, scanning, posting, and quality control
• Manage contractor queries, payments, and insurance documentation
• Coordinate with other departments to resolve invoice and payment matters
• Ensure sign-offs, invoice registers, and payment workflows are properly maintained
• Oversee cheque payments, remittances, direct debits, and Gateway invoices
• Efficiently carry out filing and administrative tasks when required

About You

• Minimum 1 years’ experience in a Purchase Ledger supervisory role
• Strong commercial awareness and a high level of accuracy
• Excellent communication and interpersonal skills
• Able to manage time effectively and balance multiple priorities
• Detail-driven, organised, and confident in leading a team

What We Offer
 

• Competitive salary, with annual review
• 23 days’ holiday (plus bank holidays)
• Company pension plan
• Employee membership programmes & referral incentives
• Seasonal company events
• Training and sponsorship for relevant qualifications

Job location:   Southend-on-Sea, Essex

Hours:             37.5 hours per week shift pattern covering Monday to Saturday