Careers at Gateway

The company currently manages a large portfolio and is entering a new phase of operational innovation. We are investing in automation and artificial intelligence to enhance service delivery, improve efficiency, and support significant future growth.

The Opportunity

We are seeking an AI Automation Lead to design and implement intelligent workflows across the organisation.

This role will focus on practical applications of AI within operational processes such as resident communication, maintenance coordination, document management, and internal knowledge systems.

You will work directly with senior leadership to introduce automation and AI tools that improve productivity and service quality across the business.

Key Responsibilities

• Design and implement AI-assisted workflows across operational teams
• Integrate AI tools with existing business systems including property management software
• Build automation for email handling, maintenance requests, and internal processes
• Develop a company knowledge AI trained on internal documents and procedures
• Identify opportunities to reduce manual administrative work through automation
• Work with leadership to introduce AI capabilities across departments
• Ensure strong standards around data security and responsible AI usage

Technical Skills

Experience in some of the following areas is expected:

• Automation platforms such as Make, Zapier, or similar tools
• API integrations and workflow automation
• Large language models and AI platforms
• Data integration and process automation
• Cloud tools such as Microsoft 365 or Google Workspace

Experience integrating with business systems or operational software is highly desirable.

Personal Profile

• Practical builder with a strong problem-solving mindset
• Comfortable working independently and implementing new systems
• Ability to translate business processes into automated workflows
• Interest in applying AI to real-world operational environments
• Entrepreneurial attitude and curiosity about new technology

Why Join?

This role offers the opportunity to introduce AI into a well-established and growing organisation where automation can have a significant real-world impact.

You will play a key role in shaping how technology supports the next generation of operational processes within the business.

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: £80,000 - £100,000
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we seek passionate and driven individuals to join our friendly team.

We are looking for a skilled Fire Door and Maintenance Operative to cover our nationwide portfolio of properties, carrying out routine inspections of fire doors in flats and communal areas, ensuring they meet current UK fire and building safety regulations.

You will also support wider building maintenance tasks to help keep properties safe, secure, and well maintained.

Key responsibilities:

• Routine Fire Door inspections
• Compliance assessments
• Generating reports
• Inspecting and troubleshooting maintenance issues proactively
• Ensuring all work is completed in accordance with health and safety guidelines

In addition, you will be required to conduct:

• Minor electrical repairs (e.g., changing light fittings, replacing sockets)
• Basic plumbing tasks such as fixing leaks and unblocking drains
• General carpentry, including repairing doors, locks, and skirting boards
• Painting and decorating communal areas as needed
• Basic plastering, filling cracks or holes in walls
• General repairs and upkeep of the buildings

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Ability to work independently and as part of a team
• Willingness to regularly work at weekends when required
• Willingness to travel and stay overnight when required
• Professional and friendly approach at all times
• Adherence to health and safety procedures
• Initiative in identifying and addressing maintenance issues
• Physically fit and capable of carrying out manual tasks
• Willingness to travel to different locations nationwide
• A full, clean driving licence (essential for the role)

Experience & Qualifications

• Previous experience in maintenance, handyman work, or a similar role (preferred)
• Basic knowledge of electrical, plumbing, and carpentry repairs
• Knowledge of Building and Fire Safety regulations

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Job Location: On the road
Hours: 42.5 hours per week, worked across five days within a seven-day period.
Salary: Competitive with an annual review
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for an experienced Client Accountant to join our busy team.

The Client Accountant is responsible for overseeing all aspects of the accounting function for the company's clients. This role involves ensuring the accuracy and compliance of financial records, managing client relationships, and contributing to the strategic growth of the business.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
Key responsibilities:

• Overseeing the Accounting Function: Managing the day-to-day accounting operations, ensuring accurate financial reporting, and maintaining compliance with accounting standards and regulations.
• Client Relationship Management: Building and maintaining strong relationships with clients, acting as a key point of contact for their accounting needs, and addressing any issues or concerns.
• Financial Compliance and Risk Management: Ensuring compliance with all relevant accounting standards, regulations, and internal policies, as well as implementing risk management strategies to mitigate financial risks.
• Financial Reporting: Ensure the integrity and timely delivery of internal and external financial reports including budgets and VAT reporting.
• Service Charge Accounting: Prepare, coordinate and finalise service charge accounts including liaising with auditors, directors and property owners.
• Ad-hoc Projects: Assist with financial integration of new sites, FTT preparation, ceased handovers and occasional out of the office client meetings.

The Ideal Candidate:

• Proven experience in a senior client or property accounting role
• Strong knowledge of property service charge accounting
• Familiarity with property management software (e.g., MRI, TRAMPS, Yardi, or similar)
• Excellent leadership and communication skills
• Applicants must be either ACA or ACCA qualified

Job location: Southend-on-Sea, Essex
Hours: Monday to Friday, 9.00am to 5.30pm
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in South London and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)
• Previous van driving experience

Job Location: South London, SW Postcodes
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal residential developments along the South Coast and surrounding areas.

Your responsibilities will include, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)
• Previous van driving experience

Job Location: South Coast, BN and TN Postcodes
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

We have an exciting opportunity for a part time Cleaner to join our growing team at an incredible mixed-use development in a prestigious area of North London.

The Job

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors
• Cleaning communal entrances
• Ensuring the bin and cycle stores are kept clean, tidy and in a safe condition

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks

Job Location: Islington, London (on-site)
Hours: 12pm - 5pm, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for an enthusiastic and experienced Property Manager to join us at our regional office in Leeds.

You will collaborate with a skilled and experienced team, leveraging your expertise in residential block and estate management to oversee a portfolio of properties and deliver outstanding client service.

Your responsibilities will include:

• Managing a diverse portfolio of residential blocks and estates, including new builds, purpose-built, and converted properties
• Providing expert advice and guidance to clients and residents, ensuring their needs are met efficiently and professionally
• Organising and attending client and resident meetings regularly, including Annual General Meetings (AGMs) and Directors’ meetings
• Coordinating with contractors and suppliers to oversee repairs, maintenance, and compliance works
• Preparing and managing budgets, ensuring timely service charge collection and accurate financial reporting
• Ensuring compliance with health and safety regulations, lease requirements, and company policies
• Building and maintaining strong relationships with clients, residents, and key stakeholders

The successful candidate must have a minimum of three years’ experience in property management and possess a full, clean driving license to facilitate regular travel for client and resident meetings. You should be accustomed to working in a fast-paced and demanding environment, with a strong focus on customer service, attention to detail, and achieving results.

The ideal candidate:

• Holds an ATPI or equivalent qualification
• Demonstrates exceptional organisational and time management skills
• Possesses excellent written and verbal communication abilities
• Showcases a proactive and solution-oriented approach to handling complex property matters
• Exhibits strong analytical and problem-solving capabilities
• Has the ability to work collaboratively within a team and independently when required

If you are a motivated Property Manager looking to join a supportive, forward-thinking company where your skills and experience will truly make an impact, we would be delighted to hear from you.

Job location:   Our Leeds office
Hours:              37.5 hours per week, Monday to Friday
Salary:             Competitive with an annual review
Annual leave:   23 days plus bank holidays
Extras:             Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and qualification sponsorship (role-dependent)

As we continue to grow, we are searching for an experienced and qualified Building Surveyor to join our Surveying Team at our office in Southend-on-Sea.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
As a Building Surveyor, you will be required to carry out regular inspections on properties under Gateway’s management and oversee Section 20 works. This will include the preparation of schedules of work, contracts and report writing. You will work closely and liaise regularly with the Property Management Department regarding Section 20 works and conduct regular site inspections throughout London and the Southeast.

• Organise and oversee all Section 20 works including the preparation of schedules of work, contract administration, defect diagnosis and report writing.
• Ensuring all major works are carried out in line with Company procedures and legal requirements, including compliance with Section 20 consultation under the Landlord and Tenant Act 1985.
• Management of external professional consultants and contractors.
• Project manage all works, updating the Property Management Department regularly.
• Effectively manage budgets and complete projects on time.

We are looking for individuals with:

• A can-do attitude
• Meticulous attention to details
• Proficiency in Microsoft Office
• Strong written and verbal communication skills
• Excellent relationship-building skills
• Sound commercial awareness

What you need:

• 2 years’ experience as a Building Surveyor
• RICS qualification or an Apprenticeship in Chartered Surveying
• Full, clean driving licence

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship