Careers at Gateway

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

As a Customer Services Administrator, you will:

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3rd party contractors
• Arrange maintenance visits
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

We are looking for individuals with:

• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required

What you need:

• Previous customer service experience
• Qualifications equivalent to GCSE level 4 or above in English and Maths

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

An exciting opportunity has arisen for a Legal Assistant to join our busy Solicitors Enquiries Department at our office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

• Producing sales information packs
• Dealing with pre-contract sales enquiries in respect of any relevant sales, re-mortgages or transfer of equity
• Post completion – dealing with and receipting Notice of Transfer/Charge
• Updating our company case management system with new lessee details/charge details
• Dealing with and creating Deed of Covenants, Certificate of Compliance and Share Certificates
• Ensuring the accounts are clear prior to the release of any sales information packs and on the completion of a sale
• Processing cheques and liaising with our accounts department
• Scanning and filing all documentation that passes through, e.g. Notices, Land Reg docs etc.

We are looking for individuals with:

• Working knowledge of Microsoft Office applications (Word and Excel)
• Strong administrative skills
• The ability to work to strict deadlines and hard a large and varied caseload
• Meticulous attention detail

What You Need

• Previous litigation experience is preferred

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for a Service Charge Accountant to join our busy team.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Your role will include:

• Preparing Service Charge budgets and actively working alongside the Property Management Department to ensure that these are realistic, effective, and distributed in a timely manner to achieve KPI targets.
• Inputting budgets onto the database ensuring charges are applied correctly and apportionment's agree.
• Assisting Property Managers with account queries and budget preparation.
• Preparing the weekly budget report for distribution to DOO and GFC
• Preparing the monthly periodics report for the Corporate Department.
• Budget and variance reporting
• Raising periodic Service Charge demands and recharges as required.
• Assisting with ad-hoc projects as required.
• Preparing Service Charge accounts for the managed property portfolio to include:
• Analysis of income and expenditure
• Accruals and prepayments where necessary
• Review and analysis of the Service Charge budget to actual expenditure and prior year performance.
• Liaising with the Property Managers and external accountants to ensure accounts are complete, queries resolved and issued in a timely manner to achieve Corporate KPI targets.

The ideal candidate:

• Will preferably have Service Charge experience
• Has sound commercial understanding
• Possesses excellent communication skills
• Has exceptional knowledge of Microsoft Excel
• Can demonstrate meticulous attention to detail
• Has proven organisational skills

What You Need

• Applicants must be either ACA, ACCA or CIMA qualified

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for an enthusiastic Marketing Assistant to join us at our Head Office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

• Contributing towards the overall creative process, from brief to delivery
• Overseeing our social media output, creating engaging, relevant content in advance as well as managing our social media accounts
• Spearheading our events calendar confidently, taking the lead on the preparation and execution of the set up and marketing materials for each event we host/attend
• Ensuring all marketing collateral is correctly branded to company guidelines
• Video editing informative company videos for internal and external purposes
• Continual quality control of the company’s websites
• Providing SEO support for the team as required
• Preparing and organising weekly marketing mailers
• Developing fresh ideas for the company’s marketing strategy
• Supporting other departments with their marketing enquiries
• Weekly reporting on the company’s current marketing campaigns
• Travel to other offices (infrequent, but necessary as required)
• Other ad-hoc administrative duties, as required

The perfect candidate:

• Is passionate and creative, with a real interest in marketing
• Is well-versed with creative applications (e.g. Adobe CC) but can also quickly adapt to unfamiliar software
• Has a creative eye with the confidence to put your ideas forward
• Writes excellent copy with a clear message, whilst staying on-brand
• Fosters a strong can-do attitude, with the ability to work independently as required
• Possesses excellent written and verbal skills
• Is highly motivated and is able to use their initiative

What You Need

• Minimum 1-2 years of experience in marketing (property experience is a bonus)
• A full, clean driving license

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in Leeds and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)

Job Location: Leeds, West Yorkshire
Hours: Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

This role offers diverse responsibilities, including maintenance and upkeep of the communal areas of a prestigious development in Isleworth, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

Other responsibilities:

• Flick testing
• Alarm testing
• AOV testing
• Fault reporting

The ideal candidate:

• Works well independently and as part of a team
• Maintains a consistently high standard of work
• Professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks

What You Need

• Has a full, clean manual driving license (essential for the role)
• Previous caretaker experience (preferred)

Job Location: Isleworth
Hours: Monday to Friday, with Saturday availability as and when required
Annual leave: 20 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we seek passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

This role offers diverse responsibilities, including maintenance and upkeep of the communal areas of a prestigious development in Brighton, including, but not limited to:

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors
• Replenish supplies e.g. toilet paper, soap, cleaning products etc.
• Ensure external communal areas are kept clean and tidy

Maintenance/Handyman Duties:

• Perform minor repairs such as fixing door handles, unblocking sinks, replacing light bulbs, etc.
• Carry out basic plumbing, painting, and decorating tasks.
• Monitor heating, lighting, and alarm systems.
• Ensure tools and equipment are kept in good working order.
• Conduct routine checks of the premises for damage, safety hazards, or maintenance needs.

Other responsibilities:

• Flick testing
• Alarm testing
• AOV testing
• Fault reporting

The ideal candidate:

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Is available for Saturday work as and when required

What You Need

• Has a full, clean manual driving license (essential for the role)
• Basic knowledge of health & safety regulations
• Basic IT literacy skills
• First Aid Certification (desired)
• CSCS Card (desired)
• Previous caretaker/handyman experience (preferred)

Job Location: Brighton
Hours: 42.5 hours across Monday-Saturday
Salary: Competitive, with an annual review
Annual leave: 20 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Credit Controller at our office in Southend-on-Sea.

The Person

The successful candidate can demonstrate excellent client communication skills, have a good working knowledge of Microsoft Office applications, including Word and Excel, possess strong administrative skills, an ability to work to strict deadlines and handle a large and varied caseload.

The Job

Your responsibilities would include, but would not be limited to:

• Liaising with debtors & mortgage companies
• Liaising directly with the tenants
• Processing Letter Before Action’s
• Chasing Housing Associations for overdue invoices
• Carrying out Land Registry searches
• Running weekly reports
• Carry out an arrears report twice a month
• Monitoring payment plan diaries
• Updating debtor accounts using our in-house system
• Daily banking
• Issuing reminder letters

We are looking for individuals with:

• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required
• Have a high level of attention to detail
• The ability to exercise confidentiality and discretion at all times

What you need:

• Previous credit control experience (preferred)
• Previous property management knowledge (desirable)
• Confident working with Microsoft Office application

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern covering Monday to Saturday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship