Careers at Gateway

As we continue to grow, an exciting opportunity has arisen for a Service Charge Accountant to join our busy team.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Your role will include:

• Preparing Service Charge budgets and actively working alongside the Property Management Department to ensure that these are realistic, effective, and distributed in a timely manner to achieve KPI targets.
• Inputting budgets onto the database ensuring charges are applied correctly and apportionment's agree.
• Assisting Property Managers with account queries and budget preparation.
• Preparing the weekly budget report for distribution to DOO and GFC
• Preparing the monthly periodics report for the Corporate Department.
• Budget and variance reporting
• Raising periodic Service Charge demands and recharges as required.
• Assisting with ad-hoc projects as required.
• Preparing Service Charge accounts for the managed property portfolio to include:
• Analysis of income and expenditure
• Accruals and prepayments where necessary
• Review and analysis of the Service Charge budget to actual expenditure and prior year performance.
• Liaising with the Property Managers and external accountants to ensure accounts are complete, queries resolved and issued in a timely manner to achieve Corporate KPI targets.

The ideal candidate:

• Will preferably have Property Service Charge experience
• Has sound commercial understanding
• Possesses excellent communication skills
• Has exceptional knowledge of Microsoft Excel
• Can demonstrate meticulous attention to detail
• Has proven organisational skills

What You Need

• Applicants must be either be working towards or have reached AAT Level 3

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

We are looking for an experienced and qualified Litigation Solicitor who can manage a varied caseload while delivering an exceptional level of service to both internal and external clients. You will be highly organised, commercially minded, and able to work independently while managing multiple priorities and meeting deadlines.

The Person

The successful candidate will possess excellent attention to detail, strong communication skills, and the ability to handle debt recovery and property-related litigation matters efficiently and professionally.

The Job

We are looking for a Litigation Solicitor to join our team at our Head Office in Southend-on-Sea, supporting our Credit Control function. Working closely with the Credit Control team, you will be responsible for progressing debt recovery matters through litigation, First-tier Tribunal (FTT) proceedings, and alternative dispute resolution where appropriate.

Key responsibilities include:

• Managing a varied caseload of debt recovery and litigation matters
• Supporting the Credit Control team with legal proceedings and case strategy
• Handling FTT applications and proceedings
• Managing alternative dispute resolution processes
• Drafting and reviewing legal documentation and correspondence
• Ensuring compliance with relevant legislation and legal procedures
• Delivering excellent client service and maintaining strong stakeholder relationships
• Managing deadlines and prioritising workloads effectively

We Are Looking for Individuals Who Have

• Qualified Solicitor status with relevant litigation experience
• Previous experience handling debt recovery and civil litigation matters
• Knowledge of FTT proceedings and alternative dispute resolution processes
• The ability to manage a high-volume and varied caseload
• Excellent organisational and time-management skills
• Strong attention to detail and analytical abilities
• Outstanding written and verbal communication skills
• A professional and client-focused approach
• The ability to work collaboratively with colleagues across departments

What We Offer

• Competitive salary with annual review
• Office-based working environment
• Career progression within a multi-disciplinary property group

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

We are looking for a reliable and hardworking Handyperson who takes pride in delivering high-quality work and excellent customer service. You will be practical, self-motivated, and able to work independently while maintaining consistently high standards across a variety of maintenance tasks.

The Person

As this role involves travelling to multiple residential properties nationwide, you must hold a full, clean manual UK driving licence and be comfortable working across different locations. Attention to detail, a flexible approach, and a strong work ethic are essential.

The Job

Gateway is a leading property services company delivering high-quality estate management, maintenance, and related services to clients across the UK. Due to continued growth, we are looking to expand our maintenance team.

• General property maintenance and repairs
• Painting and decorating
• Window and gutter cleaning
• Lock and key installations
• Minor repairs and restorations
• Supporting wider maintenance projects as required
• Ensuring all work is completed safely, efficiently, and to a high standard
• Delivering excellent service and maintaining positive relationships with residents and clients

We Are Looking for Individuals Who Have

• Previous experience in general maintenance, handyman, or property repair work
• A practical approach and good problem-solving skills
• The ability to work independently and manage their workload effectively
• Excellent attention to detail and a commitment to high standards
• Strong communication and customer service skills
• Reliability, flexibility, and a positive attitude
• The willingness to travel to multiple sites as required
• A full, clean manual UK driving licence

What We Offer

• Competitive salary with annual review
• Office-based working environment
• Career progression within a multi-disciplinary property group

Job location: Southend-on-Sea, Essex
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

With a strong reputation and ambitious growth plans, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.

The Role

As a Customer Service Administrator, you will act as the first point of contact for clients, tenants, and contractors. The role requires strong communication and organisational skills to coordinate between different teams, resolve issues promptly, and maintain high levels of customer satisfaction while supporting the overall delivery of our services.

Key Responsibilities

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3^rd party contractors
• Arrange maintenance visits 
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

What We’re Looking For

• Previous customer service experience
• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required
• Qualifications equivalent to GCSE level 4 or above in English and Maths

What We Offer

• Competitive salary with annual review
• Career progression within a multi-disciplinary property group
• Office-based working environment

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

An exciting opportunity has arisen for a Legal Assistant to join our busy Group Legal team at our office in Southend-on-Sea, Essex.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

• Producing sales information packs
• Dealing with pre-contract sales enquiries in respect of any relevant sales, re-mortgages or transfer of equity
• Post completion – dealing with and receipting Notice of Transfer/Charge
• Updating our company case management system with new lessee details/charge details
• Dealing with and creating Deed of Covenants, Certificate of Compliance and Share Certificates
• Supporting solicitors throughout the litigation process
• Ensuring the accounts are clear prior to the release of any sales information packs and on the completion of a sale
• Processing cheques and liaising with our accounts department
• Scanning and filing all documentation that passes through, e.g. Notices, Land Reg docs etc.We are looking for individuals with:
• Working knowledge of Microsoft Office applications (Word and Excel)
• Strong administrative skills
• The ability to work to strict deadlines and manage a large and varied caseload
• Meticulous attention detail

What You Need

• Previous litigation experience is desirable

Job location: Southend-on-Sea, Essex
Job Hours: 37.5 hours per week, Monday to Friday
Job Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in Southend-on-Sea and the surrounding areas, including, but not limited to:ot limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)

Job Location: Southend-on-Sea, Essex
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Trainee Block Manager at our office in Rochford, a 10-minute walk from mainline station.

The Person

You will be a people person aligned to the Gateway brand.  You will be a great communicator with a track record of delivering the best client and customer experience possible.  Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Working alongside highly experienced property management professionals, your role will include:

• Proactively managing a diverse portfolio of apartment blocks
• Assisting with the preparation of Service Charge information and accounts
• Supporting budget preparation and ongoing budget management
• Handling maintenance issues promptly and effectively.
• Liaising with customers and clients to ensure high service standards
• Building strong client relationships and manage stakeholder expectations
• Using active listening and negotiation skills to resolve issues
• Demonstrating ambition, resilience, and analytical thinking.
• Receiving full training and support to achieve TPI qualification (if not already held)
• Promoting the Gateway brand and helping to create new opportunities

We are looking for individuals who:

• Are motivated and ambitious individual looking to build a long-term career in block management
• Is highly organised, professional, and able to manage multiple priorities
• Has strong interpersonal skills and enjoys building relationships with clients and customers
• Demonstrates exceptional organisational and time management skills
• Possesses excellent written and verbal communication abilities
• Showcases a proactive and solution-oriented approach to handling complex property matters
• Exhibits strong analytical and problem-solving capabilities
• Has the ability to work collaboratively within a team and independently when required

What You Need

• Minimum 1 year of experience in the property industry and/or in a customer service role
• A full, clean driving licence

Job location: Rochford, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for an enthusiastic and experienced Block Manager to join us at our office in Rochford, a 10-minute walk from mainline station.

The Person 

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Working alongside highly experienced property management professionals, your role will include:

• Managing a diverse portfolio of residential blocks, including new builds, purpose-built, and converted properties
• Providing expert advice and guidance to clients and residents, ensuring their needs are met efficiently and professionally
• Organising and attending client and resident meetings regularly, including Annual General Meetings (AGMs) and Directors’ meetings
• Coordinating with contractors and suppliers to oversee repairs, maintenance, and compliance works
• Preparing and managing budgets, ensuring timely service charge collection and accurate financial reporting
• Ensuring compliance with health and safety regulations, lease requirements, and company policies
• Building and maintaining strong relationships with clients, residents, and key stakeholders

We are looking for individuals who:

• Are motivated and ambitious individual looking to build a long-term career in block management
• Is highly organised, professional, and able to manage multiple priorities
• Has strong interpersonal skills and enjoys building relationships with clients and customers
• Demonstrates exceptional organisational and time management skills
• Possesses excellent written and verbal communication abilities
• Showcases a proactive and solution-oriented approach to handling complex property matters
• Exhibits strong analytical and problem-solving capabilities
• Has the ability to work collaboratively within a team and independently when required

What you need:

• ATPI or equivalent qualification
• Minimum of three years’ experience in residential block management
• A full, clean driving licence

Job location:   Rochford, Essex
Hours:              37.5 hours per week, Monday to Friday
Salary:             Competitive with an annual review
Annual leave:   23 days plus bank holidays
Extras:             Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and qualification sponsorship (role-dependent)