The responsibility to insure the building normally rests with the Freeholder, Residents Management Company or Leaseholder, depending on the lease terms. Comprehensive buildings insurance policies will cover damage caused by storm, fire and flood, normally subsidence and other perils. In the case of subsidence, the policy excess is £1,000 and typically £250 for all other claims. In these circumstances, you’ll be expected to contribute, probably through your Service Charge Account if the claim relates to common parts, or pay the entire excess if the claim relates to your apartment. If you suffer water damage from another flat, you may be able to recover the excess from the lessee of that flat.
Get in touch and your Gateway Property Manager will arrange a claim against the insurance policy. Insurers may not cover the entire claim if there is an element of improvement work or a policy excess. For example, if the roof needed repairing but was going to be replaced in the near future, it would then be sensible to bring forward the replacement with the insurance company contributing towards the cost of this. Please make sure you follow these steps:
- obtain a claim form from your block management team and complete it, giving as much information as possible. If malicious damage has been caused, for example by a break-in, you’ll also need to provide the police incident number
- obtain two estimates for repairs, but unless it is an emergency do not allow the work to go ahead until you hear from the insurers that the claim is approved
- return the form to us, not the insurance company.
The insurance company may appoint a Loss Adjuster to visit you, assess the claim and advise the insurance company before it agrees to pay out. If the claim is agreed, the insurers will advise you that you may proceed with the work.