Careers at Gateway

As we continue to grow, an exciting opportunity has arisen for a highly organised and proactive Administrator to support the company’s Chief Administrative Officer.

The Person

You will be a people person aligned to the Gateway brand.  You must be personable and polite with a pleasant telephone manner and have experience in delivering high quality customer service. Excellent IT skills, including most Microsoft Office applications is essential, as is reliability and consistent high standards of work.

The Job

• Act as a reliable point of contact for the Chief Administrative Officer, supporting with day‑to‑day communications, correspondence, and information flow with professionalism and discretion.
• Assist in the smooth running of multiple offices by coordinating basic administrative tasks and liaising with internal teams and group companies when required.
• Support the scheduling and coordination of meetings, diaries, and key deadlines, ensuring information is organised and followed up appropriately.
• Build positive working relationships with colleagues, suppliers, and contractors to support effective operations.
• Provide administrative support on corporate and office matters, ensuring accuracy, organisation, and attention to detail in all documentation.
• Help identify issues or delays, escalating where needed and assisting in resolving routine matters efficiently.
• Support ad‑hoc administrative tasks and projects in a busy, evolving environment, contributing to the wider team as required.

The ideal candidate is:

• Trustworthy, professional, and discreet, with the confidence to work closely with senior leadership.
• Highly organised, with a proven ability to manage a demanding workload and multiple priorities.
• Proactive and solutions-focused, with a strong sense of ownership and accountability.
• Comfortable communicating at all levels, both internally and externally.
• Adaptable and resilient, with a genuine “can-do” attitude.
• Confident using email, documents, and office systems, with strong IT skills
• An enthusiastic team player who enjoys variety and understands that no two days are the same.

What You Need

• Minimum 1-2 years’ administrative experience in an office environment preferred
• Strong IT skills, particularly Microsoft Office.
• A full, clean UK driving licence

Job location: Southend-on-Sea
Hours: Monday to Friday, 9.00am to 5.30pm
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for a Service Charge Accountant to join our busy team.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Your role will include:

• Preparing Service Charge budgets and actively working alongside the Property Management Department to ensure that these are realistic, effective, and distributed in a timely manner to achieve KPI targets.
• Inputting budgets onto the database ensuring charges are applied correctly and apportionment's agree.
• Assisting Property Managers with account queries and budget preparation.
• Preparing the weekly budget report for distribution to DOO and GFC
• Preparing the monthly periodics report for the Corporate Department.
• Budget and variance reporting
• Raising periodic Service Charge demands and recharges as required.
• Assisting with ad-hoc projects as required.
• Preparing Service Charge accounts for the managed property portfolio to include:
• Analysis of income and expenditure
• Accruals and prepayments where necessary
• Review and analysis of the Service Charge budget to actual expenditure and prior year performance.
• Liaising with the Property Managers and external accountants to ensure accounts are complete, queries resolved and issued in a timely manner to achieve Corporate KPI targets.

The ideal candidate:

• Will preferably have Service Charge experience
• Has sound commercial understanding
• Possesses excellent communication skills
• Has exceptional knowledge of Microsoft Excel
• Can demonstrate meticulous attention to detail
• Has proven organisational skills

What You Need

• Applicants must be either be working towards or have reached AAT Level 3

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

The company currently manages a large portfolio and is entering a new phase of operational innovation. We are investing in automation and artificial intelligence to enhance service delivery, improve efficiency, and support significant future growth.

The Opportunity

We are seeking an AI Automation Lead to design and implement intelligent workflows across the organisation.

This role will focus on practical applications of AI within operational processes such as resident communication, maintenance coordination, document management, and internal knowledge systems.

You will work directly with senior leadership to introduce automation and AI tools that improve productivity and service quality across the business.

Key Responsibilities

• Design and implement AI-assisted workflows across operational teams
• Integrate AI tools with existing business systems including property management software
• Build automation for email handling, maintenance requests, and internal processes
• Develop a company knowledge AI trained on internal documents and procedures
• Identify opportunities to reduce manual administrative work through automation
• Work with leadership to introduce AI capabilities across departments
• Ensure strong standards around data security and responsible AI usage

Technical Skills

Experience in some of the following areas is expected:

• Automation platforms such as Make, Zapier, or similar tools
• API integrations and workflow automation
• Large language models and AI platforms
• Data integration and process automation
• Cloud tools such as Microsoft 365 or Google Workspace

Experience integrating with business systems or operational software is highly desirable.

Personal Profile

• Practical builder with a strong problem-solving mindset
• Comfortable working independently and implementing new systems
• Ability to translate business processes into automated workflows
• Interest in applying AI to real-world operational environments
• Entrepreneurial attitude and curiosity about new technology

Why Join?

This role offers the opportunity to introduce AI into a well-established and growing organisation where automation can have a significant real-world impact.

You will play a key role in shaping how technology supports the next generation of operational processes within the business.

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: £80,000 - £100,000
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we seek passionate and driven individuals to join our friendly team.

We are looking for a skilled Fire Door and Maintenance Operative to cover our nationwide portfolio of properties, carrying out routine inspections of fire doors in flats and communal areas, ensuring they meet current UK fire and building safety regulations.

You will also support wider building maintenance tasks to help keep properties safe, secure, and well maintained.

Key responsibilities:

• Routine Fire Door inspections
• Compliance assessments
• Generating reports
• Inspecting and troubleshooting maintenance issues proactively
• Ensuring all work is completed in accordance with health and safety guidelines

In addition, you will be required to conduct:

• Minor electrical repairs (e.g., changing light fittings, replacing sockets)
• Basic plumbing tasks such as fixing leaks and unblocking drains
• General carpentry, including repairing doors, locks, and skirting boards
• Painting and decorating communal areas as needed
• Basic plastering, filling cracks or holes in walls
• General repairs and upkeep of the buildings

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Ability to work independently and as part of a team
• Willingness to regularly work at weekends when required
• Willingness to travel and stay overnight when required
• Professional and friendly approach at all times
• Adherence to health and safety procedures
• Initiative in identifying and addressing maintenance issues
• Physically fit and capable of carrying out manual tasks
• Willingness to travel to different locations nationwide
• A full, clean driving licence (essential for the role)

Experience & Qualifications

• Previous experience in maintenance, handyman work, or a similar role (preferred)
• Basic knowledge of electrical, plumbing, and carpentry repairs
• Knowledge of Building and Fire Safety regulations

You’ll be part of a team of committed people who support one another each day and are proud of the trusted, knowledgeable services they provide.

Job Location: On the road
Hours: 42.5 hours per week, worked across five days within a seven-day period.
Salary: Competitive with an annual review
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for an experienced Client Accountant to join our busy team.

The Client Accountant is responsible for overseeing all aspects of the accounting function for the company's clients. This role involves ensuring the accuracy and compliance of financial records, managing client relationships, and contributing to the strategic growth of the business.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
Key responsibilities:

• Overseeing the Accounting Function: Managing the day-to-day accounting operations, ensuring accurate financial reporting, and maintaining compliance with accounting standards and regulations.
• Client Relationship Management: Building and maintaining strong relationships with clients, acting as a key point of contact for their accounting needs, and addressing any issues or concerns.
• Financial Compliance and Risk Management: Ensuring compliance with all relevant accounting standards, regulations, and internal policies, as well as implementing risk management strategies to mitigate financial risks.
• Financial Reporting: Ensure the integrity and timely delivery of internal and external financial reports including budgets and VAT reporting.
• Service Charge Accounting: Prepare, coordinate and finalise service charge accounts including liaising with auditors, directors and property owners.
• Ad-hoc Projects: Assist with financial integration of new sites, FTT preparation, ceased handovers and occasional out of the office client meetings.

The Ideal Candidate:

• Proven experience in a senior client or property accounting role
• Strong knowledge of property service charge accounting
• Familiarity with property management software (e.g., MRI, TRAMPS, Yardi, or similar)
• Excellent leadership and communication skills
• Applicants must be either ACA or ACCA qualified

Job location: Southend-on-Sea, Essex
Hours: Monday to Friday, 9.00am to 5.30pm
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are looking for an experienced Contracts Manager to join our busy Facilities Team.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
You will play an important role in delivering maintenance, repair, and refurbishment works across our managed portfolio. You will plan and manage works from inception to completion, ensuring projects are delivered safely, on time, within budget, and to the highest standard.

Your responsibilities will include:

• Planning, managing, and delivering facilities and refurbishment projects from start to finish, conducting site surveys, assessing requirements, and preparing work specifications.
• Obtaining and reviewing quotations, ensuring cost-effectiveness and compliance with company policies.
• Scheduling and overseeing works to ensure timely completion, quality standards, and minimal disruption to residents or building operations.
• Monitoring project progress and resolving any on-site issues promptly, maintaining accurate records of budgets, schedules, and progress reports.
• Coordinating and supervising approved contractors and suppliers, ensuring compliance with all health and safety legislation, risk assessments, and company procedures.
• Conducting site inductions, inspections, and audits to verify compliance and workmanship standards, addressing any performance issues where necessary.
• Supporting the delivery of planned maintenance programmes and reactive works, providing technical advice to property managers and internal departments.
• Contributing to sustainability and improvement initiatives, identifying opportunities for efficiency and cost savings.
• Ensuring all works are carried out in accordance with statutory requirements, company procedures, and best practice.
• Promoting a strong health and safety culture by reporting incidents, near misses, and hazards, and ensuring risk assessments and method statements are reviewed before works commence.

What You Need
We are looking for someone with:

• Experience in managing property or facilities projects.
• A strong understanding of building services, maintenance, and construction works.
• Excellent organisational and communication skills, with the ability to manage multiple projects simultaneously.
• A working knowledge of Health and Safety legislation and CDM Regulations.
• Strong negotiation and problem-solving skills.
• Proficiency in Microsoft Office and project management software.
• A full, clean UK driving licence.

Experience & Qualifications

• Recognised qualification in construction, project management, or building services (e.g. SMSTS, IOSH, IACCM, or equivalent) (desirable).
• Experience within property or block management (desirable).

Job Location: Southend-on-Sea, Essex
Hours: 37.5 hours per week shift pattern
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension plan, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in South London and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)
• Previous van driving experience

Job Location: South London, SW Postcodes
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal residential developments along the South Coast and surrounding areas.

Your responsibilities will include, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)
• Previous van driving experience

Job Location: South Coast, BN and TN Postcodes
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship