Careers at Gateway

As a Customer Service Administrator, you will act as the first point of contact for clients, tenants, and contractors. The role requires strong communication and organisational skills to coordinate between different teams, resolve issues promptly, and maintain high levels of customer satisfaction while supporting the overall delivery of our services.

Key Responsibilities

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3^rd party contractors
• Arrange maintenance visits 
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

What We’re Looking For

• Previous customer service experience
• A can-do attitude
• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required
• Qualifications equivalent to GCSE level 4 or above in English and Maths

What We Offer

• Competitive salary with annual review
• Career progression within a multi-disciplinary property group
• Office-based working environment

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking an experienced Office Cleaner to join our friendly team at our Head Office in Southend-on-Sea.

Your responsibilities will include:

• Hoovering carpets and floors
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors
• Empty office bins
• Cleaning office bathrooms to a high standard

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, able to work well independently and follow health and safety procedures at all times.

Previous cleaning experience in an office setting is desired.

Job Location: Southend-on-Sea
Hours: Monday to Friday, 5:30pm – 8:30pm

As we continue to grow, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Trainee Estates Manager at our office in Southend-on-Sea.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Working alongside highly experienced property management professionals, your role will include:

• Proactively managing a diverse portfolio of housing estates
• Assisting with the preparation of Service Charge information and accounts
• Supporting budget preparation and ongoing budget management
• Handling maintenance issues promptly and effectively.
• Liaising with customers and clients to ensure high service standards
• Building strong client relationships and manage stakeholder expectations
• Using active listening and negotiation skills to resolve issues
• Demonstrating ambition, resilience, and analytical thinking.
• Receiving full training and support to achieve IRPM qualification (if not already held)

We are looking for individuals who:

• Demonstrate exceptional organisational and time management skills
• Possess excellent written and verbal communication abilities
• Showcase a proactive and solution-oriented approach to handling complex property matters
• Exhibit strong analytical and problem-solving capabilities
• Have the ability to work collaboratively within a team and independently when required

What You Need

• Minimum 1 year of experience in the property industry and/or in a customer service role
• A full, clean driving license

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for an experienced Client Accountant to join our busy team.

The Client Accountant is responsible for overseeing all aspects of the accounting function for the company's clients. This role involves ensuring the accuracy and compliance of financial records, managing client relationships, and contributing to the strategic growth of the business.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
Key responsibilities:

• Overseeing the Accounting Function: Managing the day-to-day accounting operations, ensuring accurate financial reporting, and maintaining compliance with accounting standards and regulations.
• Client Relationship Management: Building and maintaining strong relationships with clients, acting as a key point of contact for their accounting needs, and addressing any issues or concerns.
• Financial Compliance and Risk Management: Ensuring compliance with all relevant accounting standards, regulations, and internal policies, as well as implementing risk management strategies to mitigate financial risks.
• Financial Reporting: Ensure the integrity and timely delivery of internal and external financial reports including budgets and VAT reporting.
• Service Charge Accounting: Prepare, coordinate and finalise service charge accounts including liaising with auditors, directors and property owners.
• Ad-hoc Projects: Assist with financial integration of new sites, FTT preparation, ceased handovers and occasional out of the office client meetings.

The Ideal Candidate:

• Proven experience in a senior client or property accounting role
• Strong knowledge of property service charge accounting
• Familiarity with property management software (e.g., MRI, TRAMPS, Yardi, or similar)
• Excellent leadership and communication skills
• Applicants must be either ACA or ACCA qualified

Job location: Southend-on-Sea, Essex
Hours: Monday to Friday, 9.00am to 5.30pm
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for an experienced Reconciliation Analyst to join our busy team.

The Reconciliation Analyst is responsible for ensuring the accurate reconciliation of bank accounts, client accounts, and internal financial systems within the property management business. The role supports financial integrity by identifying discrepancies, resolving reconciling items, and ensuring that financial records align across multiple systems within strict reporting timelines.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Key responsibilities:

• Reconcile client money accounts in line with internal controls, regulatory requirements, and company policy.
• Reconcile rental income, tenant receipts, landlord payments, and associated control accounts.
• Review and reconcile property-level cashbooks across managed portfolios.
• Ensure all transactions posted within the property management system are accurately reflected in the finance ledger.
• Investigate unallocated cash, suspense items, tenant ledger discrepancies, landlord ledger variances, and service charge balance differences.
• Support the reconciliation of deposit accounts, contractor payments, and landlord/client disbursements where applicable.
• Work across multiple properties, entities, and bank accounts, ensuring funds are correctly separated and accounted for.
• Assist in preparing supporting schedules for client reporting, year-end service charge accounts, and external audits.
• Help ensure compliance with any relevant client money protection, leasehold, or property accounting regulations applicable to the business.
• Liaise with property managers and operational teams to resolve issues relating to rent postings, service charge demands, receipts, refunds, and supplier payments.
• Support the transition and reconciliation of balances during new property mobilisations, portfolio transfers, or system migrations.

Skills and Experience

• Ideally studying toward or qualified in a recognised accounting qualification such as ACCA, CIMA, or AAT.
• Degree in Accounting, Finance, or a related discipline (desirable but not essential).
• Previous experience in a reconciliation, finance, or accounting role ideally within property management, real estate or client accounting
• Strong understanding of bank reconciliations and financial controls.
• Experience reconciling high-volume transactions across multiple systems.
• Familiarity with client money, service charge accounting, and rent accounting is highly desirable.
• Excellent attention to detail and strong analytical skills.
• Ability to investigate discrepancies and identify root causes in a timely manner
• Strong organisational skills with the ability to manage time-sensitive tasks and deadlines.
• Intermediate to advanced Microsoft Excel skills.

Job location: Southend-on-Sea, Essex
Hours: Monday to Friday, 9.00am to 5.30pm
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for an enthusiastic and experienced Property Manager to join us at our regional office in Leeds.

You will collaborate with a skilled and experienced team, leveraging your expertise in residential block and estate management to oversee a portfolio of properties and deliver outstanding client service.

Your responsibilities will include:

• Managing a diverse portfolio of residential blocks and estates, including new builds, purpose-built, and converted properties
• Providing expert advice and guidance to clients and residents, ensuring their needs are met efficiently and professionally
• Organising and attending client and resident meetings regularly, including Annual General Meetings (AGMs) and Directors’ meetings
• Coordinating with contractors and suppliers to oversee repairs, maintenance, and compliance works
• Preparing and managing budgets, ensuring timely service charge collection and accurate financial reporting
• Ensuring compliance with health and safety regulations, lease requirements, and company policies
• Building and maintaining strong relationships with clients, residents, and key stakeholders

The successful candidate must have a minimum of three years’ experience in property management and possess a full, clean driving license to facilitate regular travel for client and resident meetings. You should be accustomed to working in a fast-paced and demanding environment, with a strong focus on customer service, attention to detail, and achieving results.

The ideal candidate:

• Holds an ATPI or equivalent qualification
• Demonstrates exceptional organisational and time management skills
• Possesses excellent written and verbal communication abilities
• Showcases a proactive and solution-oriented approach to handling complex property matters
• Exhibits strong analytical and problem-solving capabilities
• Has the ability to work collaboratively within a team and independently when required

If you are a motivated Property Manager looking to join a supportive, forward-thinking company where your skills and experience will truly make an impact, we would be delighted to hear from you.

Job location:   Our Leeds office
Hours:              37.5 hours per week, Monday to Friday
Salary:             Competitive with an annual review
Annual leave:   23 days plus bank holidays
Extras:             Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and qualification sponsorship (role-dependent)

We are an established, vertically integrated property services group delivering block management, lettings, sales, facilities management, insurance brokerage, and professional services. With a strong reputation and ambitious growth plans, we are expanding our block management portfolio and seeking a driven Business Development Executive to support this growth.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Role

This is a high-impact role focused on winning new block management instructions, building strategic relationships, and driving revenue growth. You will be responsible for identifying opportunities, converting leads, and positioning our company as the managing agent of choice for developers, freeholders, and resident management companies.

Key Responsibilities

• Identify and secure new block management instructions (RMCs, RTMs, developers, freeholders)
• Build and maintain new relationships with developers, surveyors, solicitors, and asset managers
• Respond to tenders and manage the full pitch process
• Attend networking events and industry functions to generate leads
• Collaborate with internal teams to ensure smooth onboarding of new sites

What We’re Looking For

• Proven experience in business development within property or block management
• Strong network within the residential property sector (highly desirable)
• Commercially driven with a track record of winning new business
• Excellent communication, negotiation, and presentation skills
• Self-motivated, target-driven, and comfortable working autonomously
• Full UK driving licence (required)

What We Offer

• Competitive base salary with potential commission
• Office-based working environment
• Opportunity to play a key role in scaling a high-growth business
• Career progression within a multi-disciplinary property group

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive with an annual review
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

We are an established, vertically integrated property services group delivering block management, lettings, sales, facilities management, insurance brokerage, and professional services. With a strong reputation and ambitious growth plans, we are expanding our block management portfolio and seeking an experienced Contracts Manager to join our busy Facilities Team.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Role

You will play an important role in delivering maintenance, repair, and refurbishment works across our managed portfolio. You will plan and manage works from inception to completion, ensuring projects are delivered safely, on time, within budget, and to the highest standard. This role is primarily site-based and will require regular travel to properties within the portfolio.

Key Responsibilities

• Plan, manage, and deliver facilities and refurbishment projects from survey through to completion, including specifications and scope of works
• Obtain and review quotations to ensure cost-effectiveness and compliance with company procedures
• Schedule and oversee works, ensuring delivery to agreed timelines, quality standards, and minimal disruption
• Monitor progress, budgets, and project performance, resolving on-site issues and maintaining accurate records
• Coordinate and manage contractors and suppliers, ensuring compliance with health & safety legislation, risk assessments, and company standards
• Carry out site inductions, inspections, and audits to ensure workmanship and compliance, addressing any issues as required
• Support planned and reactive maintenance programmes, providing technical guidance to internal teams
• Identify opportunities for efficiency, sustainability, and cost savings across projects
• Ensure all works comply with statutory requirements, company procedures, and best practice
• Promote a strong health & safety culture, ensuring RAMS are in place and incidents or risks are appropriately managed

What We’re Looking For

• Experience in contracts, facilities, or property project management
• Previous experience within property or block management
• Knowledge of building maintenance and construction works
• Strong organisational and problem-solving skills
• Understanding of Health & Safety and CDM regulations
• Relevant qualifications (e.g. SMSTS, IOSH or equivalent)
• Strong negotiation and problem-solving skills.
• Competent in Microsoft Office
• Full UK driving licence and willingness to travel between sites

What We Offer

• Competitive salary with annual review
• Office and site-based working environment with travel across the portfolio
• Opportunity to manage varied projects across a diverse property portfolio
• Career progression within a growing multi-disciplinary property group

Job Location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship