Mandatory Occurrence Reporting (MOR)
Residents and other users of our high-rise buildings may be in a position to recognise a problem before we do. As well as being able to report an issue directly to the Management Team, you also have the right to access and use our reporting system to report these type of safety occurrences.
Mandatory Occurrence Notice Form
Use the form provided to submit a ‘Safety Occurrence’.
What is a Safety Occurrence?
A Safety Occurrence is an incident involving, or a risk that could cause:
- The spread of fire or smoke in the building
- Structural failure of the building
A Safety Occurrence is something which, if not remedied, could cause serious harm to people.
Examples of Safety Occurrences include:
- The spread of fire (or something that could lead to the spread of fire).
- Defective building work.
- Unexpected failure or the degradation of construction materials.
- The discovery of structural defects.
- Failure of a critical fire safety measure, such as an automatic opening vent, smoke extraction, fire doors or smoke detectors within the communal areas.
- Total or partial collapse of the building.
If you are in any doubt as to whether something is a Safety Occurrence or should be reported in another way, please speak to your Management Team.
General repairs should still be reported in the usual way, by calling 01702 443 555 or by emailing customerservices@gatewayplc.co.uk
Let us look after your property
Call us on 01702 443 555 or contact us to arrange a chat.