Careers at Gateway

As we continue to grow, an exciting opportunity has arisen for a Service Charge Accountant to join our busy team.

The Person

You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job

Your role will include:

• Preparing Service Charge budgets and actively working alongside the Property Management Department to ensure that these are realistic, effective, and distributed in a timely manner to achieve KPI targets.
• Inputting budgets onto the database ensuring charges are applied correctly and apportionment's agree.
• Assisting Property Managers with account queries and budget preparation.
• Preparing the weekly budget report for distribution to DOO and GFC
• Preparing the monthly periodics report for the Corporate Department.
• Budget and variance reporting
• Raising periodic Service Charge demands and recharges as required.
• Assisting with ad-hoc projects as required.
• Preparing Service Charge accounts for the managed property portfolio to include:
• Analysis of income and expenditure
• Accruals and prepayments where necessary
• Review and analysis of the Service Charge budget to actual expenditure and prior year performance.
• Liaising with the Property Managers and external accountants to ensure accounts are complete, queries resolved and issued in a timely manner to achieve Corporate KPI targets.

The ideal candidate:

• Will preferably have Property Service Charge experience
• Has sound commercial understanding
• Possesses excellent communication skills
• Has exceptional knowledge of Microsoft Excel
• Can demonstrate meticulous attention to detail
• Has proven organisational skills

What You Need

• Applicants must be either be working towards or have reached AAT Level 3

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

The company currently manages a large portfolio and is entering a new phase of operational innovation. We are investing in automation and artificial intelligence to enhance service delivery, improve efficiency, and support significant future growth.

The Opportunity

We are seeking an AI Automation Lead to design and implement intelligent workflows across the organisation.

This role will focus on practical applications of AI within operational processes such as resident communication, maintenance coordination, document management, and internal knowledge systems.

You will work directly with senior leadership to introduce automation and AI tools that improve productivity and service quality across the business.

Key Responsibilities

• Design and implement AI-assisted workflows across operational teams
• Integrate AI tools with existing business systems including property management software
• Build automation for email handling, maintenance requests, and internal processes
• Develop a company knowledge AI trained on internal documents and procedures
• Identify opportunities to reduce manual administrative work through automation
• Work with leadership to introduce AI capabilities across departments
• Ensure strong standards around data security and responsible AI usage

Technical Skills

Experience in some of the following areas is expected:

• Automation platforms such as Make, Zapier, or similar tools
• API integrations and workflow automation
• Large language models and AI platforms
• Data integration and process automation
• Cloud tools such as Microsoft 365 or Google Workspace

Experience integrating with business systems or operational software is highly desirable.

Personal Profile

• Practical builder with a strong problem-solving mindset
• Comfortable working independently and implementing new systems
• Ability to translate business processes into automated workflows
• Interest in applying AI to real-world operational environments
• Entrepreneurial attitude and curiosity about new technology

Why Join?

This role offers the opportunity to introduce AI into a well-established and growing organisation where automation can have a significant real-world impact.

You will play a key role in shaping how technology supports the next generation of operational processes within the business.

Job location: Southend-on-Sea, Essex
Hours: 37.5 hours per week, Monday to Friday
Salary: £80,000 - £100,000
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, an exciting opportunity has arisen for an experienced Client Accountant to join our busy team.

The Client Accountant is responsible for overseeing all aspects of the accounting function for the company's clients. This role involves ensuring the accuracy and compliance of financial records, managing client relationships, and contributing to the strategic growth of the business.

The Person
You will be a people person aligned to the Gateway brand. You will be a great communicator with a track record of delivering the best client and customer experience possible. Promoting the brand and creating new opportunities will come as second nature to you.

The Job
Key responsibilities:

• Overseeing the Accounting Function: Managing the day-to-day accounting operations, ensuring accurate financial reporting, and maintaining compliance with accounting standards and regulations.
• Client Relationship Management: Building and maintaining strong relationships with clients, acting as a key point of contact for their accounting needs, and addressing any issues or concerns.
• Financial Compliance and Risk Management: Ensuring compliance with all relevant accounting standards, regulations, and internal policies, as well as implementing risk management strategies to mitigate financial risks.
• Financial Reporting: Ensure the integrity and timely delivery of internal and external financial reports including budgets and VAT reporting.
• Service Charge Accounting: Prepare, coordinate and finalise service charge accounts including liaising with auditors, directors and property owners.
• Ad-hoc Projects: Assist with financial integration of new sites, FTT preparation, ceased handovers and occasional out of the office client meetings.

The Ideal Candidate:

• Proven experience in a senior client or property accounting role
• Strong knowledge of property service charge accounting
• Familiarity with property management software (e.g., MRI, TRAMPS, Yardi, or similar)
• Excellent leadership and communication skills
• Applicants must be either ACA or ACCA qualified

Job location: Southend-on-Sea, Essex
Hours: Monday to Friday, 9.00am to 5.30pm
Salary: Salary dependant on experience
Annual leave: 23 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are seeking passionate and driven individuals with cleaning and gardening skills to join our friendly team.

The Job

This role offers a wide range of responsibilities, including maintaining communal areas across residential developments in South London and the surrounding areas, including, but not limited to:

Gardening Duties:

• Grass cutting and lawn maintenance
• Hedge trimming and shaping
• Strimming and edging grass areas
• Weed spraying and removal
• Pruning trees, shrubs, and plants
• General garden tidying and waste disposal

Communal Cleaning Duties:

• Hoovering carpets and floors in communal areas
• Dusting and polishing furniture, fixtures, and surfaces
• Washing down walls, doors, and skirting boards
• Sweeping and mopping hard floors

What You Need

We are looking for someone who takes pride in maintaining consistently high standards of work. A naturally proactive individual with a keen eye for detail, the ideal candidate will be reliable, conscientious, and always strive to exceed client expectations.

• Works well independently and as part of a team
• Maintains a professional and friendly approach at all times
• Follows health and safety procedures at all times
• Shows initiative in identifying and addressing issues
• Is physically fit and able to carry out manual tasks
• Has a full, clean driving license (essential for the role)
• Previous van driving experience

Job Location: South London, SW Postcodes
Hours: 42.5 hours per week, Monday to Friday
Annual leave: 20 days plus bank holidays
Extras: Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship

As we continue to grow, we are searching for an enthusiastic and experienced Property Manager to join us at our regional office in Leeds.

You will collaborate with a skilled and experienced team, leveraging your expertise in residential block and estate management to oversee a portfolio of properties and deliver outstanding client service.

Your responsibilities will include:

• Managing a diverse portfolio of residential blocks and estates, including new builds, purpose-built, and converted properties
• Providing expert advice and guidance to clients and residents, ensuring their needs are met efficiently and professionally
• Organising and attending client and resident meetings regularly, including Annual General Meetings (AGMs) and Directors’ meetings
• Coordinating with contractors and suppliers to oversee repairs, maintenance, and compliance works
• Preparing and managing budgets, ensuring timely service charge collection and accurate financial reporting
• Ensuring compliance with health and safety regulations, lease requirements, and company policies
• Building and maintaining strong relationships with clients, residents, and key stakeholders

The successful candidate must have a minimum of three years’ experience in property management and possess a full, clean driving license to facilitate regular travel for client and resident meetings. You should be accustomed to working in a fast-paced and demanding environment, with a strong focus on customer service, attention to detail, and achieving results.

The ideal candidate:

• Holds an ATPI or equivalent qualification
• Demonstrates exceptional organisational and time management skills
• Possesses excellent written and verbal communication abilities
• Showcases a proactive and solution-oriented approach to handling complex property matters
• Exhibits strong analytical and problem-solving capabilities
• Has the ability to work collaboratively within a team and independently when required

If you are a motivated Property Manager looking to join a supportive, forward-thinking company where your skills and experience will truly make an impact, we would be delighted to hear from you.

Job location:   Our Leeds office
Hours:              37.5 hours per week, Monday to Friday
Salary:             Competitive with an annual review
Annual leave:   23 days plus bank holidays
Extras:             Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and qualification sponsorship (role-dependent)